03 Jul Spotlight on Intiveo
Describe your company and its product.
Intiveo is a cloud-based patient communication software that provides automated and customizable appointment confirmations, recall reminders, booking requests, reputation management, and more, to better connect healthcare providers with their patients, and help both sides improve their care experience and outcomes
What year did your company start?
We were founded in 2010.
Which city (or cities) are you located?
Vancouver, BC; Toronto, ON; Prague, CZR
Describe your company culture in three words.
Customer-focused, purposeful, innovative
How do you celebrate company or employee wins?
We love to highlight our successes and recognize great work! We have a running #kudos Slack thread visible to all team-members, that honors employee accomplishments and when they go above and beyond, in real time. We honor bigger company wins in monthly town-halls, and regularly hold events like trivia night and seasonal parties to engage our team and share celebration in each other’s accomplishments. In our CEO update emails we do shout outs for staff who step up and go beyond the call of their role.
What is the problem that you are trying to solve?
Healthcare today can be a fragmented experience that leaves patients confused or unprepared for their appointments, and providers unable to provide the caliber of care patients prefer. A simple way to bridge this gap is through better communication between care providers and their patients. Our mission is to continuously improve patient care by understanding their communication needs, behaviours, and preferences – resulting in more successful treatment outcomes.
What is your biggest milestone to date?
Intiveo has hit some pretty big milestones as we’ve grown- We’re excited to now be helping over 14,000 Dental Health providers communicate with over 18 Million of their patients across North America! Our tools also serve the care providers of the future, with over 75% of Dental Schools using Intiveo and ensuring that the next generation of dental professionals is able to prioritize connection and communication with their patients.
What is your biggest challenge?
There will always be competition with larger providers who have the resources to grow quickly, while we need to do more with fewer resources.Also, the landscape of healthcare is always changing- and rapidly. To stay competitive, we have to adapt our product and plans to make sure we’re able to serve existing and future customer needs with the best quality of product and support.
What is your motto?
Patient communication that’s personal.
How are you making an impact?
Very recent example is due to Covid-19, dental offices have had to adjust that way they operate. We’ve made enhancements and built additional features to our product that helps our customers address new health requirements.
What is your hope for the future of tech in BC?
We hope to see more tech companies look to BC to embark and expand! There’s an abundance of both talent and creativity in the population here, which makes it a great place to start new businesses and expand established ones.
Lightning Round with Joshua Devries, CEO of Intiveo
What excites you about your job?
Being impacted by a problem personally, and getting to build a team around solving it is what drives me at Intiveo. We’re all ‘patients’, and for too long we have been subjects, not partners in our healthcare. I believe that the most important part of being in a partnership is communication, and my team gets to be part of the solution by building intuitive software that keeps patients and their healthcare providers connected.
What was the biggest obstacle you had to overcome?
Self-doubt about innovative ideas- Big and bold ideas often seem crazy at first. When we decided to build a product-led onboarding experience instead of a new feature set last year, it seemed nuts. However, the results have shown it was the right decision. We increased our trial conversion volume, reduced our staff-time for onboarding, and our customers actually perceived it as an improvement in service.
If you can give advice to your 20 year-old self, what would you say?
Other than buying Tesla stock? I think the most important lesson I have learned and wished I learned sooner was what it means to be someone’s boss. When you are someone’s boss/manager/lead, it is your job to make sure the team doesn’t have any obstacles in accomplishing the plan you’ve hired them to do.
Words of wisdom to other tech CEOs or founders?
It’s tough and a lot of work building a business. To make it easier on yourself know what you’re good at, and what you’re not. Focus on doing what you’re good at, and hire the best people you can get to do the rest. Then get out of their way and let them do their job.
Favourite city you visited?
I love Hong Kong. It’s so diverse in culture, food, landscape, and people. It has the best food of anywhere in the world, you can eat an American style bagel for breakfast, Dim Sum for lunch, and the best Italian food for dinner. Furthermore, it is a city built on efficiency, areas like the airport and subway that should be chaotic, run like clockwork. Not bad for a population of 7.5 Million!
What is your formula for success?
I focus on 3 things. The direction of the company, ensuring protection for my team and maintaining stability in the midst of the chaos of a startup.
Name one book that everyone should read.
Why we sleep by Matthew Walker for everyone. Every CEO or leader needs to read the 5 dysfunctions of a Team by Patrick Lencioni..
How do you decompress?
Spending time with my family. Coming home and having my son run to me yelling Dada as he gives me a big hug, puts everything into perspective. Taking holidays is another way I decompress, I find peace in backcountry snowboarding, Scuba diving, and playing Ice hockey.