E-Comm is the largest 9-1-1 centre in Canada responsible for 92% of B.C.’s 9-1-1 call volume; approximately 1.36 million calls. The emergency communications centre provides 9-1-1 service for Metro Vancouver and 24 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders, to north of Prince George. E-Comm provides dispatch services for 36 police and fire departments and owns and operates one of the largest multi-agency public safety radio networks in North America.
E-Comm also provides a variety of secure, mission-critical technology services that support its own operations and those of its public safety partners, including multi-jurisdictional CAD systems, records management systems and electronic mapping services. E-Comm’s technology service desk operates 24/7 to ensure continuity of service to its partners and staff in fulfilling their public safety missions.