Customer Satisfaction & Support Assistant

Website Certainty Software

Certainty Software is a growing SaaS software company headquartered in Victoria, BC with an extended team around the globe. The Certainty Team is looking to add a talented and outgoing Customer Satisfaction & Support Assistant to help support the ongoing growth of the business.

We are looking for an energetic self-starter with initiative and an entrepreneurial spirit. You will be an outstanding problem solver, ready to learn and eager help us in our goal of ensuring we continue to deliver great solutions to a growing list of happy clients.

You will play a key role in the ongoing customer satisfaction and support activities with a focus on customer onboarding, customer training and on-going customer support. You will be working remotely but directly with our CTO and existing Customer Support Specialists and be expected to work on all aspects of customer satisfaction and support.

Key Responsibilities

  • Provide first-level customer services as needed including: customer onboarding, product training and training material development, checklist development, troubleshooting and on-going support;
  • Manage and track support tickets using our support platforms (ZenDesk and Jira);
  • Provide support to the Customer Satisfaction Team with product trial set-up and support with Certainty prospects.

Qualifications and Required Experience

  • Minimum of post secondary qualifications with a focus on business or software;
  • A passion for learning and all things software, technology, and customer satisfaction;
  • Experience with ZenDesk or other support software preferable;
  • Experience in customer-facing roles and customer satisfaction a big plus.

This is a unique opportunity to work for a fun, growing and international software company with a high-end product used by hundreds of thousands of professionals around the globe.

Salary: Commensurate with experience and industry norms

Holiday: 20 days paid vacation annually

Benefits: Inclusion in company Extended Health and Dental Care Plan

Tagged as: administration, assistant, customer, product, satisfaction, support, training

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